Getting Started

Welcome to the online Help System for TME ClearView.

This topic includes the following:

Accessing and Navigating Online Help

If you are viewing a report or feature and want more information, do the following:

Click the Help icon in the toolbar at the top of the web page.
A Help topic opens providing information about the report or feature you are viewing. For example, the Main Dashboard. The graphic below is partial.
To access additional information, click one of the blue hyperlinks in the topic. For example, click Dashboard Widgets shown at #1 in the above graphic.
The Dashboard Widgets topic opens.
To return to the previous topic, do either of the following:
- Click the Dashboards link at the topic of the Dashboard Widgets topic.
- Right-click inside the topic, then click Back.
To explore the entire online Help system, click the Show link as shown in #3 in the graphic shown in Step 1.
The WebHelp window opens.
Do any of the following:
- To see more Help topics, under , click the folder your want to explore, then click a topic.
  The topic you clicked is displayed on the right.
- To search the index, click the button, and then type a keyword or phrase in the box. A list of topics matching your keyword is shown. Click the topic you want to view.
- To do a full-text search, click the button, type a word or phrase in the search box, and then press the Enter key.
  A list of topics matching your word or phrase is shown.
To close the WebHelp window, click the in the upper right corner.

Throughout TME ClearView, the following color scheme used to indicate trends in scores:

A red font or a red down arrow indicates a score is lower than that of the previous time period.
A green font or a green up arrow indicates a score is higher than that of the previous time period.
An amber font or an amber bar indicates the score did not change from the previous time period.

In the online Help, the term "color-coded" refers to the red, green, and amber colors scheme described above.

The same color scheme is used to indicate Customer Recommendation Scores (CRS) and comments:

To filter report results, set hierarchy and a date range. See the following online Help topics:

Use the following navigation tip for viewing reports.

If you view a report and want to see more detail, click blue text or blue numbers.

A different report opens displaying additional information about the text or number you clicked.
For example, if you are viewing the Closed Loop List, click a customer's name in a blue font, and the Customer History page opens for the customer you selected.
To return to the original report, for example, to return to the Closed Loop List, click the button on the toolbar or use the menu.